Frequent questions
1 - How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea or land) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which one is the most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
2 - What is Buyer Protection?
Buyer Protection is a set of guarantees that allows buyers to buy with confidence on our website.
You are protected when:
The item you ordered has not arrived within the time promised by the seller.
The item you have received is not as described.
The item you received, which was claimed to be authentic, was fake.
3 - Where are shipments made from?
We ship from our partner warehouses and factories located in the United States and Asia. Therefore, your items will be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing.
4 - How long will it take for my items to arrive?
Orders usually take between 7 and 30 business days to arrive. Shipping times vary from product to product, depending on demand and shipping location.
5 - How long does it take to receive a tracking number?
It usually takes 2-5 business days.
6 - Where can I place an order?
From anywhere. We ship worldwide.
7 - Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
8 - Who can I contact if I have a problem with my order?
All inquiries can be sent to contact@patriabrasil.com
9 - How can I pay?
We accept all major credit cards: American Express, Apple Pay, Google Pay, Maestro, Mastercard and also Visa.
10 - Is the purchasing process on this site secure?
You can be absolutely sure that all purchases here are safe.
11 - If I enter my email address, will you sell my information?
We do not sell any customer information. The emails are strictly for tracking and to send newsletters about our promotions and discount coupons.
12 - How long does it take to process and ship my order?
It usually takes 1-2 business days for orders to be processed and shipped. Depending on order volume and availability, orders may take up to 5 business days on certain occasions.
Shipping costs are calculated based on the shipping method (air, sea or land) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which one is the most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
2 - What is Buyer Protection?
Buyer Protection is a set of guarantees that allows buyers to buy with confidence on our website.
You are protected when:
The item you ordered has not arrived within the time promised by the seller.
The item you have received is not as described.
The item you received, which was claimed to be authentic, was fake.
3 - Where are shipments made from?
We ship from our partner warehouses and factories located in the United States and Asia. Therefore, your items will be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing.
4 - How long will it take for my items to arrive?
Orders usually take between 7 and 30 business days to arrive. Shipping times vary from product to product, depending on demand and shipping location.
5 - How long does it take to receive a tracking number?
It usually takes 2-5 business days.
6 - Where can I place an order?
From anywhere. We ship worldwide.
7 - Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
8 - Who can I contact if I have a problem with my order?
All inquiries can be sent to contact@patriabrasil.com
9 - How can I pay?
We accept all major credit cards: American Express, Apple Pay, Google Pay, Maestro, Mastercard and also Visa.
10 - Is the purchasing process on this site secure?
You can be absolutely sure that all purchases here are safe.
11 - If I enter my email address, will you sell my information?
We do not sell any customer information. The emails are strictly for tracking and to send newsletters about our promotions and discount coupons.
12 - How long does it take to process and ship my order?
It usually takes 1-2 business days for orders to be processed and shipped. Depending on order volume and availability, orders may take up to 5 business days on certain occasions.